Privacy Policy

At Reach Hope Foundation, we believe that trust is part of the work we do. When you contact us, volunteer, support our programmes, or share your information with us, we treat that information with care and respect.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.

What We Collect

Depending on how you interact with us, we may collect information such as your name, email address, telephone number, location, organisation, and the information you choose to include when contacting us.

If you volunteer, become a sponsor, make an enquiry, or participate in one of our programmes, we may collect additional information needed to respond to your request or manage your participation.

We may also collect basic technical information when you use our website, such as browser type, device information and general website usage data.

We only collect information that is reasonably necessary for the purpose for which it is provided.

How We Use Your Information

We may use your information to:

• Respond to enquiries and requests.
• Process volunteer applications and sponsorship enquiries.
• Communicate with donors, sponsors, volunteers and programme participants.
• Provide information about our programmes and activities where you have agreed to receive it.
• Maintain appropriate organisational and financial records.
• Improve the performance, security and usability of our website.
• Meet applicable legal and administrative requirements.

We do not sell or rent your personal information to third parties.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include restricting access to personal information to authorised persons, using appropriate account security controls, maintaining secure systems, limiting the information collected to what is reasonably necessary, and reviewing our practices as our technology and operations develop.

Where we use third party services to support our website, communications, payments or other operations, we expect those providers to handle information responsibly and only for the services they provide.

No website or electronic system can be guaranteed to be completely secure. However, we take reasonable steps to reduce the risks associated with storing and transmitting personal information.

Sharing Information

We may share information where it is necessary to provide a service you have requested, operate our programmes, work with trusted service providers, or comply with a legal obligation.

We do not disclose personal information for unrelated commercial purposes.

Your Choices and Rights

You may contact us to ask about the personal information we hold about you, request correction of inaccurate information, or ask us to stop using your information for certain purposes where applicable.

If you no longer wish to receive optional communications from us, you may request to be removed from our communication list.

To make a privacy related request, contact us at:

Email: emmakellykay@gmail.com

We will take reasonable steps to verify your request before making changes to personal information.

Children and Young People

Because some of our work may involve children and young people, we take additional care with information relating to them. We do not knowingly collect unnecessary personal information from children through this website.

Where information about a child is required for a programme or activity, it should be provided by a parent, guardian, authorised institution or other appropriate responsible person.

Third Party Websites

Our website may contain links to websites or services operated by other organisations. We are not responsible for the privacy practices or content of those external websites. We encourage visitors to review the privacy policies of third party websites before providing personal information.

Changes to This Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will always be published on this page with the date of the most recent update.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Reach Hope Foundation
Email: emmakellykay@gmail.com

Our commitment: We collect information to help us serve people, not to take advantage of them. We will continue to treat the information entrusted to us with care, responsibility and respect.